Operations & Customer Experience professional. Social work roots. MBA Journey. Passionate about building organizations where people and systems work together seamlessly.
I strongly believe the best organizations succeed when people and systems work together seamlessly. I'm a customer experience and operations professional with a social work background, currently pursuing my MBA. My work sits at the intersection of operational strategy, service excellence, and human-centered leadership.
My journey began in Eldoret, Kenya, where I studied Social Work at Moi University, then transitioned into community health settings, walking alongside vulnerable families at Mama Lucy Kibaki Hospital and conducting impact evaluations with the AMPATH–USAID partnership, I learned something that no business school course could teach me: systems only matter when they serve the human being standing in front of you.
That insight became the lens through which I approached everything that followed. When I joined Qatar Airways Group's Al Maha Services in Doha, I brought that same social work ethos to premium VIP aviation. Working with 50+ high-profile travelers daily in one of the world's busiest international airports, I discovered that excellent customer experience isn't about luxury, it's about dignity, clarity, and solving problems before they escalate. My team reduced escalations by 20% not through scripts, but through empathy and foresight.
Now, at Quinnipiac University's School of Business, I'm channeling those years of frontline people-work into an MBA focused on operational strategy and critically around women in entrepreneurship and leadership. Through my role at the Center for Women in Business, I'm committed to building the kind of ecosystems where marginalized voices aren't just included; they are centered. The same advocacy instincts I used defending vulnerable clients in Nairobi now drive how I think about boardrooms, supply chains, and economies.
"Don’t ever underestimate the importance you can have because history has shown us that courage can be contagious and hope can take on a life of its own."
— Michelle Obama, Former First Lady, Author and Media Host
I am a citizen of the world — having lived and worked across Kenya, Qatar, and the United States, and traveled to 14+ countries. That breadth of experience informs everything: my adaptability, my cultural fluency, and my unshakeable belief that the best solutions come from diverse perspectives.
Strategic operations design, service management, process optimization, and performance monitoring in international, high-volume environments.
Delivering premium service excellence with a 95%+ satisfaction rate. Expert in resolving complex travel disruptions and VIP relations.
Qualitative and quantitative data collection, M&E frameworks, operational reporting, and impact analysis in nonprofit and corporate contexts.
Cross-functional collaboration, community engagement, case management, and building trust across multicultural environments.
End-to-end event coordination, logistics, vendor management, scheduling, and operational readiness for high-visibility programs.
Office management, procurement, documentation, email marketing, and administrative systems that enable team performance.
A career built on one consistent belief: every interaction is an opportunity to leave things better than you found them.
My vision is a world where every person, regardless of gender, geography, or background — has access to the tools, systems, and support they need to build something meaningful.
Growing up in Kenya, working in community health, and then navigating multinational corporate structures in Qatar's aviation sector, I've seen both the costs of exclusion and the extraordinary potential that's unlocked when you intentionally design for the margins. The systems that work best for the most vulnerable tend to work best for everyone.
Through my MBA and my work at Quinnipiac's Center for Women in Business, I'm building toward a career at the intersection of operational excellence and inclusive leadership, one where I can help organizations scale without losing sight of the humans at their core.
I believe the next generation of leaders won't come from the most privileged rooms, they'll come from the communities that have been solving impossible problems with limited resources for generations. My job is to open more doors.
Championing platforms, programs, and policies that give women the structural support to lead, not just participate. Through the Center for Women in Business, I'm translating that conviction into action daily.
My social work roots mean I never forget who gets left out when we build systems for the average user. Real inclusion requires intentional design in operations, in policy, and in leadership pipelines.
Operational excellence and human dignity are not in tension, they're complementary. I'm building a career proving that the most efficient systems are the ones designed with people at the center.
Having lived across three continents and navigated multicultural environments professionally, I carry a global lens into every local challenge — bringing nuance, adaptability, and cross-cultural fluency.
Travel is my most powerful education. Every country I've visited has added a new layer to how I understand business, culture, empathy, and what it means to be human. At 14+ countries and counting, the world is my classroom.
From the Rift Valley to Nairobi's bustle, Kenya is my foundation — the place that gave me my values, my language, and my unshakeable belief in community.
Doha's Hamad International Airport is where I learned that world-class service is never accidental. It's built, brick by brick, interaction by interaction.
Connecticut has welcomed me with its academic energy and entrepreneurial spirit. The U.S is where I'm sharpening the tools to build what comes next.
Each passport stamp is a reminder that the world is bigger, stranger, and more beautiful than any single perspective can hold. There's always another story to discover.
Whether you're looking to collaborate, have a question about my work, or simply want to connect — my inbox is always open. I believe the best opportunities start with a genuine conversation.